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 Refund and Return Policy

1. Overview

At DomaiNesia, we strive to provide the best hosting services to meet your needs. If you are not completely satisfied with our services, we offer a straightforward refund and return policy to ensure your satisfaction. Please read our policy carefully to understand your rights and the conditions under which refunds are granted.

2. Refund Eligibility

  • 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on all new hosting plans. If you are not satisfied with our service within the first 30 days, you may request a full refund.
  • Renewals and Upgrades: Refunds for renewals or upgrades of existing hosting plans are not covered under the 30-day money-back guarantee.

3. Non-Refundable Services

Certain services are non-refundable, including but not limited to:

  • Domain name registrations, renewals, and transfers
  • SSL certificates
  • Website migration services
  • Custom development services
  • Additional service add-ons not included in the hosting plan

4. Refund Request Process

To request a refund, please follow these steps:

  1. Contact Customer Support: Reach out to our customer support team via email or live chat within 30 days of your initial purchase.
  2. Provide Necessary Details: Include your account information, the service you wish to cancel, and the reason for the refund request.
  3. Review and Approval: Our team will review your request and process the refund if it meets our refund policy criteria.

5. Refund Method

Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

6. Cancellation Policy

You may cancel your hosting services at any time. To cancel, please contact our customer support team and provide your account details and the reason for cancellation. Cancellation requests must be submitted before the next billing cycle to avoid being charged for the subsequent period.

7. Service Suspension and Termination

DomaiNesia reserves the right to suspend or terminate services if the terms of service are violated. In such cases, refunds may not be granted.

8. Changes to This Policy

DomaiNesia reserves the right to modify this refund and return policy at any time. Any changes will be posted on our website, and it is your responsibility to review the policy periodically.

9. Contact Information

If you have any questions or concerns about our refund and return policy, please contact us:

We are committed to providing excellent customer service and will do our best to resolve any issues you may have with our hosting services. Thank you for choosing DomaiNesia!